As a server in my teens and early 20s I was efficient – my managers knew they could trust me with any type of guests and that I could handle more tables than other server I made good tip money, but I rarely got those wow 10X tips that some of my co-workers received. Why? Because my efficiency didn’t allow me to truly connect with guests. When guests shared why they were in town or asked about my life, …
“How can I help my team increase their self-awareness?” This was the most common question I got while at the CMAA World Conference in Vegas earlier this month. (Well, besides the question: “Have you done anything for fun while in Vegas!?” The answer is yes, btw, I saw Cirque du Soleil’s Michael Jackson One and it was off the charts! People moonwalking up the side wall, zombies dropping down from the ceiling to Thriller, and …
I didn’t take pictures once we officially entered the Bombay slum. I was too focused on trying to step one foot in front of the other to keep moving forward. I volunteered in the favelas of Salvador, Brazil, after college, where inhabitants had built “homes” on stilts in the water. I visited the tiny rural village of Talanga, Honduras, where my brother volunteered for a year. It had only dirt roads and zero hotels or …
How much time do you spend in your Zone of Genius every day? How much time are you working on your Vital Functions, those things you, and only you can carry out that have the biggest impact on your results at work? Are you clear on what your Vital Functions or Zone of Genius are? Or, how do you uniquely “make it rain” as one my mentors often asks?! The first pillar of emotional intelligence, self-awareness, requires …
To build a high-performance team, your staff must be growth-minded. A growth-minded individual embraces challenges, values effort and learning, persists through setbacks, and believes in the potential for continuous improvement and development. Thankfully, my childhood experiences led me to develop a growth mindset. (Thanks Mom and Dad!) The challenge with this, however, is that I think everyone views the world the same way that I do – which isn’t the case. Some people have a fixed mindset. An …