What do you do that’s just for you? That fills your cup so you can pour into others? (I don’t need to tell you that as a leader you constantly have to pour into others.) What do you do for yourself that’s simply for the pleasure of joy & experience & creativity? I get hung up on this often. Being driven & in the pursuit of big goals keeps me on the regimented “doing” path. …
As a server in my teens and early 20s I was efficient – my managers knew they could trust me with any type of guests and that I could handle more tables than other server I made good tip money, but I rarely got those wow 10X tips that some of my co-workers received. Why? Because my efficiency didn’t allow me to truly connect with guests. When guests shared why they were in town or asked about my life, …
Last month at one of my Harvard classes, we got into an intense debate about whether virtual work was here to stay or if we’d quickly revert to the in-person setting typical of pre-pandemic times. While many of my fellow students and I believe there are benefits to virtual and hybrid work options, especially when it comes to personal productivity or recruiting and retaining younger generations and parents who appreciate the flexibility that remote work offers, some …
As you know, challenges are a regular part of work (and life). Challenges are especially prevalent in high-performance leadership and in demanding industries like healthcare and service. Resilience is your ability to recover quickly from challenges. Implement these four resilience-building exercises to make sure you – and your team – are thriving. 1. Shift Your Relationship To Failure. See failure for what it is: a necessary step on your path to success. Failure cannot be avoided and the quicker you embrace …
As human beings, we love a good story. Stories are how cultural traditions are passed on. They are the way we learn about our ancestors and heritage. And telling a story is one of the best ways to connect with an audience or help others retain information. Inside our heads, however, stories do not serve us. Yet so many of us spend time manufacturing, ruminating on, and acting in accordance with stories that are often …